Privacy Policy

1. Introduction

Relater, Inc. ("Relater", "we", "us", or "our") provides an AI-powered task automation and information subscription platform (the "Platform" or "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services, including our website (relater.ai), mobile applications, and API.

BY USING THE SERVICES, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICES.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password when you create an account
• Task Information: Prompts, queries, and instructions you provide when creating Tasks
• Scheduling Preferences: Frequency, timing, and delivery preferences for your Tasks
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
• Communication: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

• Usage Data: Information about how you use the Services, including Tasks created, Reports viewed, and features accessed
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance metrics
• Cookies: We use cookies and similar tracking technologies to enhance your experience

2.3 Information from Third Parties

We may receive information from third-party services you connect to Relater, such as authentication providers, email services, and notification platforms.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Services
• Process your Tasks and generate Reports using AI
• Deliver Reports to you via your preferred channels (in-app, email, mobile notifications)
• Process payments and manage subscriptions
• Send you service updates, notifications, and administrative messages
• Improve and personalize the Services
• Train and improve our AI models and workflows
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Respond to your requests and support inquiries

4. AI Processing

The Services use artificial intelligence and machine learning to process your Task prompts and generate Reports. Your prompts and related data may be:

• Processed by our AI models to understand your intent and generate relevant Reports
• Used in anonymized and aggregated form to improve our AI models
• Shared with third-party AI service providers who assist in providing the Services

We implement safeguards to protect your data during AI processing and do not use your individual Task prompts or Reports to train models accessible to other users without your consent.

5. Information Sharing

We may share your information with:

5.1 Service Providers

• AI Service Providers: Third-party AI and machine learning platforms that power our Services
• Cloud Infrastructure: Hosting and storage providers
• Email Services: For delivering email notifications
• Payment Processors: For handling subscription payments
• Analytics Providers: To understand usage patterns and improve the Services

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

If Relater is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. We may retain certain information after account deletion for legitimate business purposes, such as:

• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements
• Maintaining anonymized analytics data

8. Your Rights and Choices

8.1 Access and Update

You can access and update your account information through your account settings.

8.2 Delete

You can delete your account at any time. Upon deletion, we will remove or anonymize your personal information, subject to legal retention requirements.

8.3 Opt-Out

You can opt out of marketing communications by following the unsubscribe link in our emails or adjusting your notification settings.

8.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features.

9. International Data Transfers

The Services are hosted in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

10. Children's Privacy

The Services are not intended for children. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@relater.ai.

14. GDPR Rights (European Users)

If you are in the European Economic Area, Switzerland, or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at privacy@relater.ai.